Streamlining Service Delivery with LEAN: Maximise Efficiency Without Sacrificing Quality

What we will cover:
Delivering high-quality service while managing time and resources is a balancing act, but LEAN principles can help. In this workshop, we’ll focus on how service-based businesses can streamline their operations to reduce delays and enhance customer satisfaction. Learn how to apply the LEAN approach to improve client interactions, manage resources more effectively, and ensure that your services are delivered faster and more consistently.

Key Takeaways:

• Learn to map out and streamline service workflows to minimise delays and bottlenecks, maximising profit opportunities.

• Identify unnecessary steps in your processes and cut out waste without sacrificing quality, whilst improving staff satisfaction.

• Understand how to standardise services to ensure consistent delivery and enhance customer experience.

• Explore case studies with examples of automations and process improvements directly related to service delivery organisations.

Why you can’t miss it:
If you're juggling multiple clients or projects, this workshop will introduce you to LEAN techniques to simplify and speed up your service delivery, keeping clients happy while reducing pressure on your team.

Venue: Location TBA based on numbers. Will be held in Shepparton VIC

Cost: $150 per person. Invoice will be sent post registration.

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