Put the answer where the question is.
Traditionally, Standard Operating Procedures have been stored in binders or buried in digital folders, making them difficult to access precisely when they’re needed.
A Better Approach: Making SOPs Instantly Accessible
Businesses should rethink how their people access SOPs. The goal should be to provide access to these crucial documents at the exact point where the employee has a question or needs guidance. This approach not only enhances efficiency but also ensures that tasks are completed correctly the first time, reducing the likelihood of costly mistakes.
One effective way to achieve this is by integrating QR codes. These codes can be strategically placed at locations where specific tasks are performed. For example, a QR code placed directly on a printer can link to an SOP that guides the user through the process of changing the ink.
Benefits:
Increased Efficiency: Employees spend less time searching for information and more time completing their tasks.
Error Reduction: Clear, accessible SOPs reduce the chance of errors, especially in tasks that are performed infrequently.
Improved Employee Confidence: When employees know they can easily access the information they need, they’re more likely to feel confident and empowered in their roles.
Enhanced Training and Onboarding: New employees can quickly learn procedures by accessing SOPs in real-time, making the training process smoother and more effective.
Consistency Across the Organisation: Standardised procedures ensure that tasks are performed uniformly, regardless of who is doing the work, leading to consistent results and a stronger brand reputation.
If you are keen to make a start on documenting your procedures, but not sure where to start, here are two options:
DIY. If you have in-house capacity to get this project organised and completed. For tips, tricks and examples of what to include, check out our FREE workshop on building SOP’s for your organisation.
Work with us. We work with your teams to build out your documentation and develop strategies for rolling out training on process. CONTACT us to have a chat.